Q: I thought these were digital products. Why am I being asked for my address?
A: All Digital Download products are digital. However, we need your address information for billing purposes. Free products do not require address information.
Q: How will I receive my digital purchase?
A: Upon completing your purchase you will be immediately provided a download link to your product(s). They are available within your Account link to your download(s). If you don't receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please contact us.
Q: Do my download links expire/have a download limit?
A: Your download links don't expire, But you do have a download limit.
Q: I see you have a mobile site. Can I download my purchases on mobile?
A: While you may browse and purchase from any version of our site, please be aware that the majority of our products are delivered as compressed ZIP files. That means you'll need to extract them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile, and may require an app to work. So yes, you can download your purchases on a mobile device, but we don't necessarily recommend it.
Q: I need a new download link because I lost my link, my computer broke and I lost all my files, etc.
A: If you lose your link and need a new one within 60 days of your purchase, just contact us. After that point, it is our policy not to provide new download links. We suggest that you backup your files in the cloud or on an external device for safety.
A: All Digital Download products are digital. However, we need your address information for billing purposes. Free products do not require address information.
Q: How will I receive my digital purchase?
A: Upon completing your purchase you will be immediately provided a download link to your product(s). They are available within your Account link to your download(s). If you don't receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please contact us.
Q: Do my download links expire/have a download limit?
A: Your download links don't expire, But you do have a download limit.
Q: I see you have a mobile site. Can I download my purchases on mobile?
A: While you may browse and purchase from any version of our site, please be aware that the majority of our products are delivered as compressed ZIP files. That means you'll need to extract them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile, and may require an app to work. So yes, you can download your purchases on a mobile device, but we don't necessarily recommend it.
Q: I need a new download link because I lost my link, my computer broke and I lost all my files, etc.
A: If you lose your link and need a new one within 60 days of your purchase, just contact us. After that point, it is our policy not to provide new download links. We suggest that you backup your files in the cloud or on an external device for safety.